Contacts
How to contact support
To contact the Wizardo casino team, use our official support channel:
Explain your request clearly and include the relevant details in your first message. We can review simple matters more quickly, while payments, withdrawals, KYC, complaints, or responsible gambling requests may require additional analysis.
What to include in your message
A complete message helps us reduce unnecessary exchanges and route the request correctly. Where applicable, include:
- account email or username;
- type of request or problem;
- date and amount, if it involves a payment;
- transaction ID, if available;
- name of the game, promotion, or bonus, if applicable;
- screenshot or proof, when useful.
Do not send passwords, CVV/CVC codes, or sensitive documents without an official request from our support team.
In which situations you can contact support
Our support can help you with matters related to:
- registration and account access;
- identity verification (KYC);
- deposits, withdrawals, and payment methods;
- bonuses, promotions, and account rewards;
- technical problems with games or account features;
- complaints and transaction disputes;
- self-exclusion and responsible gambling requests.
Privacy and personal data
You can also send our support questions related to personal data, access to information, data correction, or information processing. For full details on the collection, use, sharing, retention, and rights related to your data, please consult the Privacy Policy.
Complaints and responsible gambling
For complaints, send an objective description of the case and include the account email, date, amount, transaction ID, game or promotion name, and screenshots if available. The clearer the initial information, the easier it will be for us to analyse the request.
For self-exclusion, use a direct subject line such as "Self-exclusion request". Clearly state whether the request is related to loss of control over gambling, the need for a break, or responsible gambling protection.