Privacy Policy

This Privacy Policy describes how Wizardo Casino collects, uses, stores, and protects the personal data of users who access the website and use its services.

By using the platform, creating an account, or accessing games, the user agrees to the terms of this policy.

Wizardo Casino may update this Privacy Policy when necessary. In the event of significant changes, users will be informed via the website or other appropriate communication channels.

All Wizardo Casino employees receive training in information security and are subject to strict confidentiality obligations when handling personal data.

For any questions related to data protection, users may contact support through the official channels available on the platform.

Privacy Commitment

Wizardo Casino is committed to protecting users’ personal data and processing it in a secure and transparent manner.

The data collected is used for account management, service delivery, transaction processing, and personalization of the user experience within the platform.

Identity Verification (KYC)

Before processing withdrawals, the user may be required to use deposited funds at least once. This procedure is intended to prevent fraud and comply with legal obligations, including anti-money laundering requirements.

For verification purposes, the following documents may be requested:

• identification document
• proof of address
• payment method confirmation

In certain cases, it may be necessary to provide a selfie with the document or complete additional verification steps.

Wizardo Casino may contact the user via the phone number associated with the account to confirm details or complete the verification process.

Until the verification process is completed, certain payments may be temporarily suspended.

Personal Data Collected

Data provided during registration

When creating an account, the following data may be collected:

• full name
• email address
• residential address
• phone number
• date of birth
• gender

Additional identification documents may be requested for verification purposes.

Data collected during use

During use of the platform, technical and behavioral information may be collected, including:

• gaming history
• interactions with the platform
• browsing behavior
• device type
• operating system
• IP address
• browser type

Support communications may be recorded for service improvement and issue resolution purposes.

Special categories of data

In situations related to responsible gaming, additional data related to the user’s well-being may be processed. Such data is subject to enhanced protection measures.

Purposes of Data Processing

Personal data is used to ensure the operation of the platform and the provision of services to users.

The main purposes include:

• providing access to games
• managing user accounts
• processing deposits and withdrawals
• responding to support requests
• improving platform functionality
• personalizing content and recommendations

Data processing may also be required to comply with legal obligations, including fraud prevention and regulatory requirements.

Legitimate interests

Data may be processed based on the operator’s legitimate interests, including:

• analyzing platform usage
• continuous service improvement
• development of new features
• evaluation of campaigns and system performance

Personalization

Based on usage history, Wizardo Casino may present personalized content, including:

• game recommendations
• missions and challenges
• offers and promotions
• VIP program progression

Data Sharing

Wizardo Casino does not share personal data with third parties for external marketing purposes.

Data may be shared in the following situations:

• compliance with legal obligations
• fraud prevention
• identity verification
• regulatory compliance
• provision of services by technical providers

In the event of a merger, acquisition, or business transfer, data may be transferred to the successor entity, which will remain bound by this policy.

Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected.

After account closure, certain data may be retained for additional periods to comply with legal obligations, including fraud prevention and anti-money laundering requirements.

User Rights

Users have the following rights regarding their personal data:

• right of access
• right to rectification
• right to erasure
• right to restriction of processing
• right to data portability
• right to withdraw consent

To exercise these rights, users must contact support through the official channels.

Data Security

Wizardo Casino implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure.

Financial transactions are protected through encryption systems used by payment providers.

Systems are regularly monitored to detect suspicious activity or intrusion attempts.

In the event of unusual activity, the account may be temporarily suspended for verification.

All communications between the user and the platform are secured using encryption technology.

Complaints

Users may submit questions or complaints related to data protection through Wizardo Casino support.

If the response is not satisfactory, users may file a complaint with the relevant national data protection authority.

Policy Updates

Wizardo Casino reserves the right to update this Privacy Policy to reflect legal or operational changes.

Any significant updates will be communicated via the website.

Continued use of the platform following such updates constitutes acceptance of the revised terms.

User Obligations

The user agrees to provide accurate, complete, and up-to-date information during registration and account use.

Providing false or incomplete information may result in account suspension or termination until the issue is resolved.