Privacy Policy
This Privacy Policy explains how, at Wizardo casino, we may collect, use, retain, share, and protect personal data related to the use of our services.
This Policy applies to website visitors, account holders, and players who use services such as account, games, payments, support, KYC verification, security, and resources linked to responsible gambling.
By using our services, creating an account, or accessing areas of the website, you acknowledge that your data may be processed in accordance with this Policy, the Terms and Conditions, the Cookie Policy, and other applicable documents.
We may update this Policy when necessary. Changes may be published on this page and, when required or appropriate, communicated via the website, your account, by email, or by another appropriate means.
We apply internal confidentiality and security measures to limit access to personal data and reduce the risk of misuse of information.
Data controller
Wizardo casino services are operated by Tusitier Ltd, a company registered under the laws of Belize, with registration number 000047451. The registered address indicated in the Terms is Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize.
We inform you that the service operates under a licence from the Anjouan Offshore Authority, with Licence no. ALSI-202505043-FI2. For requests related to personal data, privacy, or the exercise of rights, you must contact support through the official channels available in the account, in the site footer, or in the support area.
Summary of data processing
We may process personal data to create and manage accounts, allow access to services, process transactions, respond to support requests, verify identity, comply with legal obligations, prevent fraud, and protect the security of our services.
Some data may also be used to adapt navigation or present relevant information within the account. Where applicable, marketing communications or personalisation may be disabled through available preferences or by contacting support.
Personal data that may be collected
The data collected depends on how you interact with our services. Simple browsing of the website requires less information than registration, account use, deposits, withdrawals, or security verifications.
| Category | Examples | Purpose |
|---|---|---|
| Account data | Name, email, phone, date of birth, address, account name, and password. | Create account, enable login, manage profile, and communicate with you. |
| Identity and KYC data | Identity document, proof of address, selfie, video verification, or additional information requested. | Confirm identity, validate withdrawals, comply with KYC obligations, and reduce fraud. |
| Payment data | Method used, amount, currency, transaction status, proof documents, and ownership of the payment method. | Process deposits, withdrawals, refunds, payment verifications, and AML checks. |
| Activity data | Games used, bets, winnings, balance, transaction history, and use of promotions. | Provide services, calculate results, manage balance, and maintain account activity records. |
| Technical data | IP address, device, operating system, browser, session identifiers, and access logs. | Maintain security, resolve technical errors, prevent abuse, and improve website functionality. |
| Support data | Messages, complaints, attachments, screenshots, and contact history. | Respond to requests, analyse problems, resolve disputes, and maintain service records. |
| Responsible gambling data | Requests for limits, breaks, self-exclusion, account closure, or messages about loss of control. | Apply protective measures, manage account restrictions, and support player safety. |
Purposes and legal bases
Data processing may have different grounds depending on the purpose. The table below summarises the main use cases.
| Purpose | Data used | Possible legal basis |
|---|---|---|
| Account creation and management | Registration, contact, and access data. | Performance of contract and provision of the requested service. |
| Payments and wallet | Transaction data, payment method, currency, and balance. | Performance of contract, legal obligations, and legitimate security interests. |
| KYC and AML | Documents, proof documents, origin of funds, and payment data. | Compliance with legal obligations, fraud prevention, and anti-money laundering. |
| Service security | IP, device, account behaviour, transactions, and risk signals. | Legitimate interests, protection of services, and compliance with applicable obligations. |
| Support and complaints | Messages, attachments, account data, and case history. | Performance of contract, legitimate interests, and defence of rights. |
| Communications and personalisation | Email, preferences, account activity, and consents. | Consent, legitimate interests, or another applicable basis depending on the channel and legislation. |
| Responsible gambling | Requests for limits, self-exclusion, blocks, and security communications. | Player protection, legitimate interests, and compliance with security obligations. |
KYC, AML, and identity verification
Wizardo casino may process personal data to confirm identity, verify payment methods, validate withdrawals, prevent fraud, and comply with requirements related to KYC, AML, and account security.
For verification purposes, documents such as identification, proof of address, and confirmation of the payment method may be requested. In some situations, a selfie with document, video verification, bank statement, or additional information may also be requested.
We may also contact you through the details associated with the account to confirm information, complete verifications, or clarify inconsistencies. Until verification is complete, certain payments, withdrawals, or features may be temporarily limited.
Security checks and fraud prevention
Automated and manual checks may be used to analyse risk, protect payments, and detect suspicious activity. These checks may consider login patterns, IP address, device, approximate location, payment methods, transaction history, and account behaviour.
When risk signals are identified, we may request additional documentation, manually review the account, limit operations, suspend withdrawals, or apply measures provided for in the Terms. These controls help prevent fraud, multiple accounts, promotion abuse, third-party payments, and other misuse.
Data related to responsible gambling
In situations related to responsible gambling, we may process data related to requests for limits, breaks, self-exclusion, account closure, or communications in which you indicate loss of control over gambling.
We use this data to manage the request, apply restrictions, protect the player, and prevent improper access during blocking periods. In cases of self-exclusion, certain information may be retained to prevent improper reopening of the account or creation of duplicate accounts during the restriction period.
Cookies and similar technologies
The website may use cookies, session identifiers, and similar technologies to enable login, maintain preferences, improve navigation, measure performance, reinforce security, and analyse technical errors.
Some cookies are necessary for our services to function. Others may depend on your preferences or consent, in accordance with applicable legislation. For more details on types of cookies, duration, purposes, and management of preferences, consult the Cookie Policy.
Data sharing
We may share personal data only when necessary to operate our services, comply with legal obligations, process payments, verify identity, prevent fraud, respond to your requests, or protect account security.
| Recipient | Purpose of sharing |
|---|---|
| Payment providers | Process deposits, withdrawals, refunds, payment method validation, and chargeback prevention. |
| KYC and verification services | Confirm identity, address, payment ownership, and risk associated with the account. |
| Technical providers and hosting | Maintain infrastructure, security, storage, site availability, and resolution of technical problems. |
| Game providers | Operate games, validate sessions, resolve errors, and ensure technical functioning. |
| Security and fraud tools | Detect abuse, multiple accounts, unusual activity, suspicious payments, and Terms violations. |
| Support and communication | Respond to requests, complaints, technical queries, account matters, and responsible gambling requests. |
| Authorities, regulators, or legal bodies | Comply with legal obligations, respond to official requests, investigate fraud, or report suspicious activity. |
| Professional advisers | Legal support, audit, accounting, compliance, and dispute management. |
Wizardo casino does not sell personal data to third parties. Where possible, sharing is limited to what is necessary and subject to appropriate measures of security, confidentiality, and purpose.
International data transfers
As we may work with providers, technical partners, payment processors, verification services, and legal entities in different jurisdictions, personal data may be processed or transferred outside the country where you are located.
Such transfers may be necessary to operate the account, process payments, comply with KYC/AML obligations, provide support, prevent fraud, or respond to legal requests. Where applicable, appropriate measures must be used to protect data during transfer and processing.
Data retention
Personal data is retained for the period necessary to fulfil the purposes for which it was collected, including account management, payments, support, security, fraud prevention, complaints, responsible gambling, and legal obligations.
Even after account closure, certain data related to KYC, AML, transactions, and legal obligations may be retained for a minimum period of 5 years. Some data may be retained for longer when necessary for disputes, fraud investigation, defence of rights, legal compliance, or prevention of improper reopening in cases of self-exclusion.
When data is no longer necessary, it may be deleted, anonymised, or retained only in a limited manner, in accordance with the purpose and applicable obligations.
Your rights
You may have the right to access your personal data, request correction of incorrect information, request erasure, restrict processing, object to certain uses, withdraw consent, or request data portability, in accordance with applicable legislation.
To exercise these rights, you must contact support through the official channels and clearly explain the request. We may request identity verification before responding, to avoid data being disclosed, altered, or deleted by an unauthorised person.
Some requests may not be fulfilled immediately or in full when data retention is necessary for legal obligations, AML/KYC, fraud prevention, dispute resolution, account security, compliance with the Terms, or responsible gambling measures.
Data security
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, misuse, or improper disclosure. These measures may include encryption, access controls, monitoring, activity logs, fraud detection, and limitation of internal access.
No online system is entirely risk-free. You must also protect your account by using a strong password, keeping your email secure, avoiding sharing credentials, not using insecure devices, and logging out on shared computers or mobile phones.
If you suspect unauthorised access, loss of credentials, or misuse of the account, you must contact support as quickly as possible.
Complaints
If you have questions or concerns about the processing of your personal data, you must first contact Wizardo casino support so that the matter can be reviewed. The request must identify the associated account and explain the problem with sufficient information to allow for review.
If you are not satisfied with the response or believe that your rights have not been respected, you may lodge a complaint with the competent data protection authority in your jurisdiction.
Changes to the Policy
This Privacy Policy may be updated to reflect changes in services, legal requirements, internal practices, security measures, or providers used. The current version will be available on this page.
When a change is significant or when required by law, you may be informed via our services, by email, or by another appropriate means. Continued use of the services after changes may constitute acceptance of the updated version, where applicable.
Account holder obligations
By creating and using your account, you undertake to provide truthful, complete, and up-to-date data. False, incomplete, or inconsistent information may delay verifications, limit withdrawals, prevent the use of certain features, or result in account suspension.
You are also responsible for maintaining the security of your access credentials, protecting the account against misuse, and informing support of relevant changes or suspicions of unauthorised access.