Terms and Conditions

These Terms and Conditions ("Terms") govern the use of the services made available under the Wizardo casino brand. By accessing the website, creating an account, making deposits, participating in games, or using any feature of our services, you declare that you have read, understood, and accepted these Terms.

Wizardo casino. These Terms must be read together with the Privacy Policy, Cookie Policy, promotion rules, bonus conditions, game rules, and other documents applicable to the use of Wizardo casino services.

Operator and licence

Wizardo casino services are operated by Tusitier Ltd, a company registered under the laws of Belize, with registration number 000047451. The registered address indicated in the official Terms is Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize.

We inform you that the services operate under a licence from the Anjouan Offshore Authority, with Licence no. ALSI-202505043-FI2. This is an international licence, so you must confirm whether you can legally access the services from the jurisdiction where you are located.

Acceptance of the Terms

Use of Wizardo casino services means that you accept these Terms and undertake to comply with them. If you do not agree with any provision, you must stop using the website and the associated services.

We may amend these Terms when necessary, including for legal, technical, operational, or commercial reasons. The updated version will be published on the website, and continued use of the services after amendments may constitute acceptance of the revised version.

Legal requirements and restricted jurisdictions

You must be at least 18 years of age or the higher minimum legal age required in your jurisdiction. Minors are prohibited from creating an account, depositing, playing, or using any Wizardo casino service.

You are responsible for verifying whether online gambling is permitted in the country or region where you are located. Access may be restricted by local law, international sanctions, regulatory requirements, or internal risk policies.

Our official Terms indicate that we do not provide services in certain jurisdictions where remote gambling is prohibited, restricted, or considered high risk. Examples include the United States, United Kingdom, France, Germany, Spain, the Netherlands, Austria, Australia, Belize, Comoros, Iran, North Korea, Myanmar, and other jurisdictions subject to applicable sanctions, prohibitions, or restrictions.

The list may not be exhaustive. If you access from a prohibited location or provide incorrect information about your residence, we may refuse registration, block the account, void bets, cancel transactions, withhold winnings, or apply other measures provided for in these Terms.

User account

Registration

To use real-money services, you must create an account with complete, correct, and up-to-date information. False, incomplete, or inconsistent details may delay verifications, limit withdrawals, or result in account suspension.

You must keep account details up to date, including contact information, residence, and information required for payments or verification. We may request additional confirmation if there are discrepancies between registration data, documents, and payment methods.

Account security

You are responsible for maintaining the confidentiality of your access credentials. The account must not be shared with third parties, and any activity carried out through the account may be attributed to the registered holder.

If there is suspicion of unauthorised access, loss of password, misuse, or an unrecognised change, you must contact support as quickly as possible.

Account transfer

It is not permitted to sell, transfer, assign, lend, exchange, or make the account available to another person. The account must be used only by the registered holder and for purposes permitted by the Terms.

It is also not permitted to use the data, documents, or payment methods of third parties to create an account, deposit, withdraw funds, or circumvent verifications.

Multiple accounts

A rule of one account per user, household, IP address, device, or payment method may apply, according to our assessment. This rule helps prevent promotional abuse, fraud, circumvention of restrictions, and misuse of services.

If duplicate or related accounts are identified, we may close accounts, cancel bonuses, void winnings, refuse withdrawals, and apply other measures provided for in the Terms.

KYC account verification

We may request documents and additional information to confirm identity, address, ownership of payment methods, origin of funds, or compliance with KYC/AML rules. Verification may be required upon registration, before withdrawals, after data changes, during security reviews, or at any time deemed necessary.

When verification is requested, you must complete the process within 14 calendar days of the respective notification. Non-compliance may result in limitation of features, account suspension, temporary blocking of transactions, or closure as per the Terms.

We may request documents such as:

a valid identity document, such as a passport, national identity card, or driving licence;
proof of address, such as a utility bill, bank statement, or equivalent document;
proof of ownership of the payment method used;
image of a payment card, where applicable, with the required data obscured;
bank statement, selfie, video verification, or additional information in specific situations.

While verification is incomplete, withdrawals may be paused and some operations may be temporarily limited. Documents must be genuine, legible, up to date, and match the account details.

Suspension, closure, and inactive account

We may suspend, limit, or close an account if there is a violation of these Terms, suspicion of fraud, bonus abuse, prohibited activity, pending documents, misuse of services, irregular payments, or legal and regulatory requirements.

You can request account closure through support. Before closure, we may check balance, withdrawal requests, active bonuses, pending documents, complaints, or other applicable obligations.

Accounts with no activity for a period of more than 6 months may be classified as inactive. In such cases, we may close the account and apply deductions as per the Terms.

Deposits and payments

To participate in real-money games, you must make deposits through the methods available in the payments area of the account. Methods, limits, currencies, and timeframes may vary depending on the account, location, selected method, verification status, and internal rules.

No third-party payments: deposits must be made through methods that legally belong to the account holder.
Authorised methods: you must use only payment methods approved and authorised for your account.
Additional verification: we may request confirmation of ownership, documents, or additional information before accepting payments or processing withdrawals.
Variable limits: minimum and maximum amounts may depend on the method, currency, country, account status, user level, or promotional rules.
No credit: we do not extend credit to users, and all deposits must be authorised by the holder of the payment method.

As a fraud and money laundering prevention measure, a deposit may need to be wagered at least 3 times before withdrawal. We may reduce this requirement on a case-by-case basis, but not below 1 time the deposited amount. This deposit turnover is separate from any wagering requirement associated with bonuses or promotions.

Withdrawals and verification

Withdrawals are subject to fulfilment of all applicable requirements, including account verification, payment method validation, wagering requirements, deposit turnover, security review, and promotional rules.

A withdrawal request may be delayed, refused, or remain pending when there is:

incomplete KYC verification or pending documents;
discrepancy between account data and submitted documents;
unconfirmed payment method or one belonging to a third party;
active bonus or pending wagering requirement;
deposit turnover not yet completed;
suspicion of fraud, abuse, multiple accounts, or prohibited activity;
AML review, request for source of funds, or risk analysis;
dispute, chargeback, complaint, or transaction under investigation.

Where possible, the withdrawal may be processed to the same method used for the deposit. We may use another available method when necessary, in accordance with applicable rules and the assessment of the case.

Refunds

Deposits are considered final and, as a rule, are non-refundable. Refund requests may be assessed only in exceptional circumstances, such as a proven technical error related to our services or payment instruments.

The request must be submitted to support within a maximum of 24 hours after the transaction in question.
No refund will be made if the deposit or associated bonus has already been used for wagering.
We may request identity documents, proof of address, or proof of ownership of the payment method.
Analysis is carried out on a case-by-case basis and is subject to our decision.
Where applicable, bonuses and associated winnings may be deducted before calculating the amount to be returned.
We will endeavour to respond to the request within up to 10 business days.

Bonuses and promotions

We may offer bonuses, free spins, cashback, additional balance, points, rewards, or other promotional offers. Each promotion may have its own terms, which must be read before activation.

Bonuses may be subject to wagering requirements before any withdrawal.
Maximum bet limits, validity periods, eligible games, and cashout limits may apply.
Winnings obtained with free spins may be converted into bonus balance and subject to additional rules.
Cancellation of a bonus may remove the bonus amount and associated winnings.
Promotions may be changed, suspended, or cancelled in accordance with applicable Terms.
You must always consult the individual terms of the promotion before accepting an offer.

Bonus abuse, creation of multiple accounts, prohibited strategies, misuse of promotions, attempts to circumvent rules, or fraud may result in cancellation of bonuses, voiding of winnings, withholding of funds, and account blocking.

Prohibited activities

Any fraudulent, abusive, unlawful, manipulative, or non-compliant use of these Terms is prohibited. Prohibited activities include:

fraud or attempted fraud;
collusion between players;
manipulation of results or exploitation of vulnerabilities;
use of bots, automated software, scripts, or prohibited tools;
creation or use of multiple accounts;
use of VPN, proxy, or similar methods to conceal location or circumvent restrictions;
third-party payments or use of payment methods not belonging to the account holder;
abuse of bonuses, promotions, free spins, or campaigns;
improper chargebacks, unauthorised reversals, or abusive payment disputes;
use of another person's account, documents, or identity;
any attempt to circumvent limits, blocks, self-exclusion, or decisions of our services.

Any suspicious activity may result in account suspension, voiding of bets, cancellation of winnings, withholding of funds, blocking of withdrawals, and reporting to relevant authorities or bodies where applicable.

Technical errors and liability

We do not guarantee that services will always be available, error-free, or uninterrupted. Technical failures, delays, temporary unavailability, system errors, connection problems, maintenance, or failures caused by third parties may occur.

In the event of a technical error, malfunction, incorrect payment, incorrect result, balance error, game failure, or improper processing, we may void bets, adjust balances, correct results, and reverse winnings attributed in error.

Winnings or payments resulting from malfunction, technical error, bug, software failure, or incorrect calculation are not considered valid. You must not exploit known or suspected errors and must report any failure to support.

Chat and communication

When chat or communication channels are available in our services, you must use them in an appropriate, lawful, and respectful manner. We may moderate, limit, or record communications for security, support, and enforcement of the Terms purposes.

Insults, harassment, discriminatory language, threats, offensive content, spam, advertising, promotion of other services, attempted collusion, or any communication that violates these Terms are not permitted. Violations may result in chat restriction, account suspension, or account closure.

Personal data

We process personal data in accordance with the Wizardo casino Privacy Policy and related documents. You must consult the Privacy Policy to understand what data may be collected, how it is used, for how long it is retained, and what rights are available.

Complaints

Complaints, transaction disputes, bonus issues, questions about game results, or account-related matters must be sent to support. For complaints, use [email protected].

To facilitate analysis, the complaint should include:

email or username associated with the account;
approximate date and time of the occurrence;
transaction ID, where applicable;
name of the game, promotion, or bonus involved;
amount in dispute;
clear description of the problem;
screenshots or relevant documents, if available.

We will analyse the case based on the Terms, account records, technical data, transaction history, and other relevant information. The final decision on complaints, payments, promotions, or disputes rests with the company, in accordance with applicable rules.

Company rights

We may transfer, assign, or subcontract rights and obligations related to the services when necessary, provided this is permitted by applicable laws and rules.

We may also change, suspend, or discontinue features, promotions, games, payment methods, or service areas when there are technical, legal, commercial, regulatory, or security reasons.

Copyright and intellectual property

All content available in Wizardo casino services, including the brand, logo, texts, images, interface, software, code, structure, files, and related materials, belongs to Wizardo casino, the operating company, or the respective licensed holders.

You may not copy, modify, reproduce, distribute, sell, exploit, or use any content from the services without prior authorisation. Creating an account does not grant the user any rights over the intellectual property associated with the service.

Responsible gambling

Gambling should be used only as a form of entertainment. You must set time and money limits, avoid chasing losses, and only play with amounts you can lose without affecting personal, family, or professional expenses.

We provide tools such as deposit limits, account pause, and self-exclusion. According to our official Terms, self-exclusion may be requested for a period of between 6 months and 5 years. During that period, you must not create new accounts or attempt to circumvent the block.

This section presents only essential rules. For more detailed guidance on limits, warning signs, protection of minors, support, and self-exclusion, consult the page dedicated to the Responsible Gambling Policy.

AML and fraud prevention

We apply procedures to prevent fraud, money laundering, terrorist financing, bonus abuse, and misuse of services. You must cooperate with verification requests and provide genuine, valid, and up-to-date documentation when requested.

Verifications may include identity, address, ownership of the payment method, origin of funds, source of income, transaction analysis, activity monitoring, risk review, sanctions lists, politically exposed persons, and other checks required by applicable procedures.

When there are suspicions of fraud, a pending investigation, inconsistent documents, or incomplete verification, we may suspend the account, block withdrawals, freeze funds, and withhold amounts for a period of up to 180 days, in accordance with applicable Terms and requirements.

Final provisions

These Terms constitute the agreement between you and Wizardo casino regarding the use of the services, without prejudice to specific rules on games, promotions, payments, privacy, cookies, and responsible gambling.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in force to the extent permitted by applicable law.

In the event of discrepancy between language versions, the English version shall prevail.