Responsible Gaming Policy
Gambling should remain entertainment
At Wizardo casino, we want gambling to be used only as a form of entertainment. Do not treat it as a source of income, a solution to debts, or a way to resolve financial difficulties.
If gambling stops being fun, take a break and seek support. On this page, we explain warning signs, limits, control tools, protection of minors, self-exclusion, and external resources that can help when activity is no longer under control.
Promotions, rewards, or campaigns should never lead you to spend more than you had planned. Before playing, set a budget, choose a time limit, and remember that stopping is part of responsible use of our services.
Risks associated with gambling
Excessive gambling can affect several areas of life. The problem does not always appear immediately; it often begins with longer sessions, repeated deposits, or the desire to recover losses.
| Risk area | How it may appear |
|---|---|
| Money | Spending above budget, using money set aside for bills, resorting to credit, or making new deposits after losing. |
| Emotions | Irritation, anxiety, guilt, shame, or the need to gamble to relieve stress, sadness, or boredom. |
| Routine | Increasingly long sessions, loss of sleep, delays on tasks, reduced concentration at work or in studies. |
| Relationships | Arguments with family members, hiding spending, lying about playing time, or distancing oneself from close people. |
When one of these signs starts to recur, we recommend reducing activity, reviewing limits, and considering a break. The earlier the behaviour is identified, the easier it is to regain control.
Warning signs
The signs below help assess whether gambling is still within healthy limits. It is not necessary to answer "yes" to all of them for there to be cause for concern.
Money
- tried to recover losses through higher bets;
- made additional deposits after reaching the defined budget;
- used money set aside for important expenses;
- borrowed money or used credit to continue playing.
Time and behaviour
- lost control over playing time;
- promised to stop but continued betting;
- plays longer than originally planned;
- opens the casino automatically when bored, stressed, or under pressure.
Emotions and routine
- uses gambling as a way to deal with personal problems;
- feels anxiety, irritation, or guilt after playing;
- gambling has affected sleep, work, studies, or commitments;
- someone close has already expressed concern about their behaviour.
If several signs apply, we recommend that you stop playing, use control tools, and seek support. Asking for help early can prevent the situation from escalating into financial losses, emotional pressure, or family conflict.
Tools to maintain control
Control tools are most effective when used before the session begins. Decide how much you can spend, how long you want to play, and when you should stop, without changing those limits during the game.
| Tool | When to use | Why it helps |
|---|---|---|
| Deposit limit | Before adding money to the account or when deposits start to increase. | Prevents impulsive spending and helps keep the budget within the planned amount. |
| Loss limit | Before the session, choosing the maximum amount you accept to lose. | Prevents a controlled loss from turning into a sequence of larger bets. |
| Time limit | Before starting the session, with an alarm or external reminder. | Helps avoid long sessions and loss of track of time. |
| Breaks during the session | When tiredness, irritation, haste, or the desire to recover losses arises. | Allows clarity to be regained before continuing or deciding to stop. |
| Activity history | Weekly or after longer sessions. | Shows patterns of deposits, playing time, and behaviour that may go unnoticed. |
| Self-exclusion | When you can no longer keep to your own limits. | Blocks access for a defined period and creates immediate distance from the activity. |
Deposit limits
Deposit limits help you control how much money can enter the account during a defined period. Before choosing a limit, consider only leisure money, after covering essential expenses such as rent, food, bills, savings, and family commitments.
You can set deposit limits for different periods:
- daily limits: 24-hour period;
- weekly limits: 168-hour period;
- monthly limits: 720-hour period.
When a limit is reached, it is not possible to make new deposits until the end of the corresponding period. Changes that increase or remove limits take effect after a period of 24 hours, while reductions in limits take effect immediately.
If you feel the need to increase the limit in order to continue playing on the same day, take a break and review the session. A limit should function as a safety decision, not as a barrier to be removed when the result does not go as expected.
Activity monitoring
Your account may include records that help you monitor your own behaviour, such as betting history, deposits, sessions, and playing time. This data is most useful when reviewed regularly, and not only when a problem arises.
We recommend reviewing activity weekly. Check whether deposits are increasing, whether sessions are getting longer, whether you play after losing, or whether you frequently exceed the defined budget.
If you notice repeated deposits, attempts to recover losses, or sessions that continue despite tiredness or irritation, take a break. These patterns may indicate that gambling has stopped being limited to entertainment.
Why you should not chase losses
Chasing losses means trying to quickly recover lost money through higher bets, new sessions, or additional deposits. This is one of the highest-risk behaviours, because it turns an already defined loss into an emotional decision.
Increasing the bet amount does not give more control over the result. Each round continues to depend on the rules of the game and chance, and betting more after losing only increases exposure to greater losses.
The rule should be simple: if you have lost the budget planned for the session, stop. Do not make another deposit to compensate, do not increase the bet to recover, and do not use promotions as a reason to continue.
Before starting a session
Before playing, confirm whether the session fits your budget, available time, and emotional state. This check should be made before the first bet, not after winning or losing.
- set a fixed budget and accept that you may lose that amount;
- choose a maximum duration for the session;
- do not play to resolve financial problems;
- do not try to recover losses with additional bets;
- avoid playing under the influence of alcohol, drugs, or medication that affects decision-making;
- do not play when you are irritated, anxious, depressed, or under pressure;
- take regular breaks and stop if you lose concentration;
- check the activity history to confirm that limits are being respected.
Self-exclusion and gaming break
Self-exclusion should be considered when a normal break is no longer sufficient. It may be useful if you cannot stop, ignore limits, make impulsive deposits, try to recover losses, or realise that gambling is affecting money, routine, relationships, or wellbeing.
To request self-exclusion, contact support with a clear subject line such as "Self-exclusion request". In the message, state that the request is related to responsible gambling, mention the desired period, and inform us whether there are other accounts associated with you.
In accordance with our Terms, you may request self-exclusion for a period of between 6 months and 5 years. During that period, access to the account is blocked, you must not create new accounts, and any attempt to circumvent the exclusion may violate Wizardo casino rules.
After sending the request, await confirmation from support and do not make new deposits or bets. If there is a balance, pending documents, or withdrawals under review, our team may indicate the next steps in accordance with applicable rules.
Protection of minors
Access to Wizardo casino is prohibited to persons under 18 years of age. As the account holder, you are responsible for ensuring that minors do not access our services through your login credentials, devices, or payment methods.
To reduce the risk of unauthorised access, do not share credentials, do not leave active sessions on shared devices, do not save passwords in browsers accessible to minors, and do not make banking details available to third parties.
In shared homes or on shared devices, we recommend using screen locks, separate profiles, and parental control tools. It is also important not to present online gambling as a game or an easy way to earn money.
Support and external resources
Our support can guide you on limits, account pauses, self-exclusion, and available tools. If the request is related to loss of control, state this clearly at the beginning of the message so that our team can identify the situation as a responsible gambling matter.
It may also be useful to seek support outside Wizardo casino, especially when gambling causes anxiety, debt, arguments, isolation, or difficulty stopping. The resources below offer support, information, or referral for players and those close to them.
| Resource | What it can help with | Link |
|---|---|---|
| Gambling Therapy | International online support, with practical guidance and emotional support for people affected by gambling problems. | gamblingtherapy.org |
| GamCare | Structured support for players, family members, and friends, including access to the National Gambling Helpline. | gamcare.org.uk |
| Gamblers Anonymous | Meetings and peer support for people who want to stop gambling or deal with compulsive behaviour. | gamblersanonymous.org |
These services do not replace medical or psychological counselling when there is serious distress, high debt, or immediate risk. In those cases, seek professional help or emergency services appropriate to your location.
FAQ on responsible gambling
How do I know if I am gambling responsibly?
A good sign is being able to stop when you reach the time or money limit set before the session. If you start hiding spending, increasing deposits, or playing to recover losses, it is time to stop and review your behaviour.
What deposit limit should I choose?
Choose an amount based only on leisure money, after paying essential expenses and setting aside savings. If losing that amount would cause stress, arguments, or financial difficulties, the limit is too high.
When should I request self-exclusion?
Consider self-exclusion when you can no longer keep to your own limits or when gambling is affecting money, routine, relationships, or wellbeing. Send the request to support with a clear subject line such as "Self-exclusion request".
What do I do if I tried to chase losses?
Stop the session and do not make a new deposit to compensate. Review the defined budget, take a break, and consider using lower limits or self-exclusion if this behaviour recurs.
How can I protect minors from accessing the casino?
Do not share login credentials, do not leave sessions open, and avoid saving passwords on shared devices. Use parental controls, separate profiles, and screen locks when minors have access to the same phone, tablet, or computer.
Where can I seek help outside Wizardo casino?
You can consult resources such as Gambling Therapy, GamCare, or Gamblers Anonymous, depending on the type of support you need. These services can offer guidance, emotional support, helplines, meetings, or referral to specialised help.